If you have a booking between 23rd March and 31st May 2020, your booking will be postponed in line with government advice.
Please note, we can only discuss bookings with the group leader.
Last Updated 31/03/2020
1) If you have already booked with Red Cactus Events
Between 23rd March 2020 and 31st May 2020
Following advice from the UK government, Red Cactus Events have taken the difficult decision to close its head office for the foreseeable future. A limited number of our core team will be working from home and as a result, response times may be slower than usual and some of our usual services may be affected.
We know that many of you with upcoming weddings have had to face the heartbreaking situation of cancelling or postponing. As this is an unprecedented situation we are not processing any cash refunds at this time and in line with ABTA advice, we have issued refund credit vouchers* to all of our customers due to travel between now and 31st May, so as soon as the world gets back up and running, you can get right back to planning your rescheduled event, with as little disruption as possible.
*A credit voucher is the re-scheduling of your event within a 12 month period, this can be extended on a case by case basis.
If you don’t wish to take advantage of this refund credit voucher and would like more immediate reimbursement, we would advise you to contact your travel insurer and we will provide you with supporting documentation for you to make a claim straight away.
We’re so grateful for the patience and understanding that our customers have shown during this difficult time and we ask that you remain understanding as we navigate this extraordinary situation.
If you are traveling after 31st May 2020
If you book with Red Cactus Events and the FCO place restrictions on your intended location, depending on the activities booked we will either:
Due to the quickly escalating nature of the COVID-19 virus, our team are monitoring travel restrictions closely and will be in touch should there be any changes to your booking. If your booking is after 31st May 2020 and you have any concerns, you can still contact us via email on email@example.com and we will respond within 72 working hours. Please be aware that enquiries regarding bookings after 31st May may take slightly longer to respond to than usual.
If you are concerned about your flights, you should contact the airline you have booked with and they will advise you if they plan to restrict any travel or reduce the frequency of flights to your location in the coming weeks.
If you haven’t already, we strongly urge you to purchase travel insurance in order to cover your booking. A limited number of travel insurers are still offering cover against COVID-19.
2) I’m traveling in a few months – should I postpone or switch locations?
If you book with Red Cactus Events, we allow location switches up to five weeks prior to departure (21 days before for activities only). If for whatever reason your group would prefer not to travel to your original destination, then provided you inform us within the above timescales we will be able to switch locations**.
- a) Reschedule your event for a later date either in your original location or to one of our main city locations within the UK depending on availability (see the UK list here)
- b) Allow you to postpone your trip to a later date within 12 months of your event date.
** If you choose a location that’s more expensive than your original booking, you’ll need to pay the difference in price. If you choose a location that is cheaper than your original booking we will provide you with a further credit voucher for the difference.
Can I postpone my trip?
Yes, so long as it is more than five weeks before your travel (21 days before for activities only) date we will re-book your weekend for later in the year or within 12 months of your event date***.
*** If you require longer than 12 months please let us know and we will do our best to be as flexible as we can. We will look into each request on a case by case basis.
Can I cancel/reschedule my trip?
If the FCO put a travel restriction on your intended destination then we can either offer an alternative or allow you to postpone until a later date within 12 months of your event date***.
If you would like to cancel your event up to 35 days before the trip then you can, but no refund will be made on deposits. For activity only bookings (please see a list of specific activities here), we may be able to reschedule your event up to 21 days before your event date. You also have the choice to switch locations up until this point as well, depending on availability.
If you choose to cancel after your final balance is paid (and within 35 days of travel) then no refund will be made. This is because we will already have confirmed numbers and will have made payment to our suppliers. In some cases, we may be able to rearrange the weekend, but this would be done on a case-by-case basis and we can’t guarantee that we would be able to do this in every instance – although we would certainly try.
What if my flight is cancelled?
If you haven’t already then GET TRAVEL INSURANCE!! Even if you are hosting your event in the UK, it’s always best to make sure you’re covered just in case. If you are travelling abroad, it’s especially important to take out travel insurance to make sure you are covered effectively for the needs of your trip.
If you are abroad and your flight home is cancelled then you must contact your airline to discuss alternative travel options. We advise making a note of your airline’s customer service and emergency help numbers before travelling.
Red Cactus Events will support you in any claim made on your travel insurance by providing supporting documentation and advice where possible.
How can I keep safe whilst traveling?
If travelling within Europe, please ensure that you take your EHIC card with you (these are still valid until 31st Dec 2020).
You can find lots of helpful advice about traveling and the Coronavirus on the gov.uk website here.
Alternative Location List
If the FCO restrict travel to your intended location, depending on the activities booked, we may be able to reschedule the event to one of our Premium UK locations from the list below to a later date within 12 months:
Other locations in the UK not within this list can be considered but additional costs may be incurred.
Activity Only Bookings
For all of the below activities, we may be able to reschedule your event to a later date within 12 months or another location provided you get in touch up to 21 days before your event.
- Archery Combat
- Bubble MayHEM
- Bubble MayHEN
- Electric Shock Football
- Football Darts
- Foot Golf
- Football Zorbing / Bubble Football
- Goggle Football
2) Using your Credit Voucher to Re-schedule
If your event has been postponed and you are ready to use your credit voucher to re-schedule your event please email us on
firstname.lastname@example.org and provide the below;
- Full Name (must be lead customer) and booking reference number
- Ideal location
- Ideal Event Date
- Ideal Timings (for activities only)
We will endevour to get back to you with your re-scheduled event confirmation within 72 working hours. If we are unable to provide exactly what you have requested we will let you know the closest available slots for your re-schedule.
If your location is different to your original booking we will inform you before we arrange your re-scheduled event. If you choose a location that’s more expensive than your original booking, you’ll need to pay the difference in price. If you choose a location that is cheaper than your original booking we will provide you with a further credit voucher for the difference.