Since the recent government announcement we are experiencing a high volume of queries. We will be contacting any bookings affected in date priority order. We would ask that you email us rather than call as we will need any correspondence in writing to enable us to respond accurately. Due to the high volume, response times may be slower than usual so please bear with us while we navigate these times. Please note, we can only discuss bookings with the group leader.
Customer safety is our number one priority so we have worked hard to ensure you can book activities with confidence knowing you can enjoy yourselves and stay safe. For full details of new Covid-19 procedures click here.
Last Updated 14/06/2021
1) If you have already booked with Red Cactus Events
A limited number of our core team will be working from home and as a result, response times may be slower than usual and some of our usual services may be affected.
In 2020 we know that many of you had to face the heartbreaking situation of cancelling or postponing weddings. As it was an unprecedented situation, we contacted everyone who was directly affected by Covid-19 restrictions and issued credit vouchers* to the majority of our customers (over 600!) **
* A credit voucher is valid for 12 months from the original booking date. We will need a new date within this time period. The new date can be six months after the credit voucher expiry date providing it is booked before the expiry date.
We’re so grateful for the patience and understanding that our customers have shown during this difficult time and we ask that you remain understanding as we navigate this extraordinary situation.
If your event is before 19th July 2021
Due to the quickly escalating nature of the COVID-19 virus, our team are monitoring restrictions closely and will be in touch should there be any changes to your booking. If you do have any questions, please email [email protected] and we will respond as quickly as we can. We understand all groups want to make alternative arrangements however please bear with us as we reply to groups in date priority order.
If your booking is after 19th July 2021 and you have any concerns, you can still contact us via email on [email protected]. Please be aware that enquiries regarding bookings after 19th July may take slightly longer to respond to than usual.
If you haven’t already, we strongly urge you to purchase travel insurance in order to cover your booking. A limited number of travel insurers are still offering cover against COVID-19.
2) I’m travelling in a few months – can I postpone now?
If your event is more than five weeks before your travel (21 days before for activities only) and you would like to postpone your event please let us know via email on [email protected] and we will do our best to respond within 72 working hours with a Credit Voucher** that will be valid for 12 months from your original booking date.
**Your credit voucher will be valid for 12 months from your original booking date. We will need a new date within this time period. The new date can be six months after your credit voucher expiry date providing it is booked before the expiry date.
If you don’t wish to take advantage of a credit voucher and would like more immediate reimbursement, we would advise you to contact your travel insurer. We will provide you with supporting documentation for you to make a claim straight away.
Can I cancel/reschedule my trip?
If the FCO put a travel restriction on your intended destination then we can either offer an alternative or allow you to postpone until a later date by providing you with a credit voucher.
If you would like to cancel your event up to 35 days before the trip then you can, but no refund will be made on deposits or balances paid so far.
For activity only bookings (please see a list of specific activities here), we may be able to reschedule your event up to 21 days before your event date. If your activity is able to go ahead on your original date but you wish to change the date, time or location, there would be a small administration fee to make any changes. All changes will be dependent on availability.
If you choose to cancel after your final balance is paid (and within 35 days of travel) then no refund will be made. This is because we will already have confirmed numbers and will have made payment to our suppliers. In some cases, we may be able to rearrange the weekend, but this would be done on a case-by-case basis and we can’t guarantee that we would be able to do this in every instance – although we would certainly try. Any changes would incur a small administration fee.
What if my flight is cancelled?
If you haven’t already then GET TRAVEL INSURANCE!! Even if you are hosting your event in the UK, it’s always best to make sure you’re covered just in case. If you are travelling abroad, it’s especially important to take out travel insurance to make sure you are covered effectively for the needs of your trip.
If you are abroad and your flight home is cancelled then you must contact your airline to discuss alternative travel options. We advise making a note of your airline’s customer service and emergency help numbers before travelling.
Red Cactus Events will support you in any claim made on your travel insurance by providing supporting documentation and advice where possible.
How can I keep safe whilst traveling?
If travelling within Europe, please ensure that you take your EHIC card with you (these are still valid until 31st Dec 2020).
You can find lots of helpful advice about traveling and the Coronavirus on the gov.uk website here.
Alternative Location List
If the FCO restrict travel to your intended location, depending on the activities booked, we may be able to reschedule the event to one of our Premium UK locations from the list below to a later date within 12 months:
Other locations in the UK not within this list can be considered but additional costs may be incurred.
Activity Only Bookings
If you have booked an activity in addition to other elements booked elsewhere such as accommodation, activities etc and you need to cancel your activity with us, no refund will be offered if the activity can still go ahead. Depending on the proximity of the event, we may be able to offer a credit voucher to postpone your event.
For all of the below activities, we may be able to reschedule your event to a later date within 12 months or another location provided you get in touch up to 21 days before your event.
- Archery Combat
- Bubble MayHEM
- Bubble MayHEN
- Electric Shock Football
- Football Darts
- Foot Golf
- Football Zorbing / Bubble Football
- Goggle Football
2) Using your Credit Voucher to Re-schedule
If your event has been postponed and you are ready to use your credit voucher to re-schedule your event please email us on
[email protected] and provide the below;
- Full Name (must be lead customer) and booking reference number
- Ideal location
- Ideal Event Date
- Ideal Timings (for activities only)
We will endeavour to get back to you with your re-scheduled event confirmation within 72 working hours. If we are unable to provide exactly what you have requested we will let you know the closest available slots for your re-schedule.
If your location is different to your original booking we will inform you before we arrange your re-scheduled event. If you choose a location that’s more expensive than your original booking, you’ll need to pay the difference in price. If you choose a location that is cheaper than your original booking we will provide you with a further credit voucher for the difference.
You will need to re-schedule your event before your credit voucher expiry date. This can be for a date later than the credit voucher expiry date. E.G. a credit voucher that expires on 09.06.2021 you can re-book for a new date six months after this date providing the booking is made before the credit voucher expiry date.