fbpx Booking FAQs | Red Cactus Events
HOW DO I BOOK?

The further in advance you book the greater control you will have over your itinerary. Depending on your itinerary and your the payment options you choose will depend on the booking process required, please see below. In a minority of circumstances different payment terms will apply to the below. All payments MUST be complete, either online, via BACS or over the telephone. All payments made within 42 days of an event are non-refundable and we CANNOT accept payment on the day for any of our events.

Group Booking – Activities Only

Two Payments – Deposit and Final Balance

To confirm your booking we require single non refundable deposit from the person making the booking, plus a rough idea of the maximum group size. Your groups event web page will indicate the total price of your arrangements, the balance due and the balance due date.

Your groups final balance payment will need to be made in one payment between 21 and 42 days before your event start date, this will be detailed on your group events web page.

Package Booking (Includes Accommodation)

Two Payments – Deposit and Final Balance

To confirm your booking we require single non refundable deposit from the person making the booking, plus a rough idea of the maximum group size. Your groups event web page will indicate the total price of your arrangements, the balance due and the balance due date (usually 42 days before your event start date).

All payments MUST be complete, either online, via BACS or over the telephone. All payments made within 42 days of an event are non-refundable and we CANNOT accept payment on the day for any of our events.

Individual Payments – Deposit and Individual Group Payments

To confirm your booking we require single non refundable deposit from the person making the booking, plus a rough idea of the maximum group size. Your groups event web page will indicate the total price of your arrangements, the balance due and the balance due date (usually 42 days before your event start date).

Within 14 days of placing your initial deposit payment we need each member of your group to visit our bespoke online payment system to make a individual payment to secure their place. You are then required to each pay your full balance, 42 days prior to the weekend, however, this can potentially be negotiated if you are booking last minute.

All payments MUST be complete, either online, via BACS or over the telephone. All payments made within 42 days of an event are non-refundable and we CANNOT accept payment on the day for any of our events.

PROVISIONAL BOOKINGS

We cannot accept provisional bookings without a deposit or full balance payment depending on the proximity of your event. Availability is usually confirmed prior to sending you a quote but is always subject to change so we recommend paying your deposit as soon as possible. Once that happens, we’ll process your booking and send you confirmation. If your preferred time slot is no longer available at the time of booking, we will book your activities for the next available time slot, up to an hour either side of your original preferred time.

BALANCE PAYMENTS

The balance is normally due 42 day before your event date. However, if you book with less than 6 weeks to go, we will confirm a special balance date with you depending on your itinerary. Good news, you are not liable for your friends’ payments so if they don’t pay, we will simply reduce the numbers (subject to the minimum for that event). Sorry but balance payments received late, will not qualify for promotional offers. Individuals added after the final balance has been paid will incur a £5 charge to add them to the event. If your group does drop below the minimum group size required for the activity, as group leader you will be liable to pay the difference require to meet the minimum.

SAFETY AND INSURANCE

We entrust that our suppliers observe the highest standards of safety for the activities and have appropriate levels of Public Liability Insurance. Our aim is to visit as many suppliers as possible (tough job but someone has to do it). However, we have not undertaken an official examination of the equipment or facilities in all cases. Some events carry an element of risk and we strongly advise you take personal accident cover. If you choose not to take such cover we assume you are happy to take the risk of being uninsured.

BRITISH WEATHER

All outdoor activities are subject to weather conditions. The majority of events do go ahead regardless of rain, wind or snow. In the event of a cancellation due to extreme weather conditions, the group leader is subject to the refund conditions of the activity supplier.

ALTERATIONS BY RED CACTUS EVENTS

Sometimes we have to make changes, usually because of circumstances out of our control. If this happens, we reserve the right at any time to substitute alternative accommodation or activities like for like. If a substituted change means extra cost to you, we’ll let you know, giving you the choice to accept or get your money back. In the case of venue changes by our suppliers, providing the new venue is within an acceptable distance as determined in our terms and conditions, we will inform you at the earliest opportunity. We are not liable for any travel costs incurred due to a change in venue.

ALTERATIONS BY YOU

We will try to accommodate any changes, subject to availability. We have three charges:

  • £10 administration charge should you need to need to change any elements of your event (eg. date, time or destination) where it is more than 42 days prior to your event date or cancel your event after the balance has been paid where it is more than 42 days prior to your event date.
  • Group Payment – £5 administration charge to add someone once the group balance has been paid.
  • Individual payments – £25 administration charge if after paying your deposits and/or balance, you wish to remove or add yourself or another group member to individual elements of the booking (e.g individual activities or accommodation).
WHAT HAPPENS IF I WISH TO CANCEL MY EVENT?

The cancellation of a booking can be accepted only if it is received in writing/email from the group leader.If you wish to cancel all or any part of your booking, you should advise us immediately by telephone followed by confirmation in writing. Cancellations can only be made in accordance with our terms and conditions. All payments made are non-refundable and non-transferable. If our suppliers impose a cancellation charge the group leader will be responsible for meeting these costs.

Amount you must pay unless your event organiser has specified differently.

For Packages

  • More than 42 days Deposit
  • Less than 42 days 100% of the total cost of the Arrangements in question
  • For parties that have paid individual payments or made advanced part payments
    • More than 42 days – Deposit retained, other monies will be returned with a deduction of an administration fee of £40.  Any returned monies will be made to the lead organiser only in one payment.
    • Less than 42 days 100% of the total cost of the Arrangements in question

For Activities

  • More than 35 days Deposit
  • Less than 35 days 100% of the total cost of the Arrangements in question
  • For parties that have paid individual payments or made advanced part payments
    • More than 35 days – Deposit retained, other monies will be returned with a deduction of an administration fee of £10.  Any returned monies will be made to the lead organiser only in one payment.
    • Less than 35 days 100% of the total cost of the Arrangements in question
If someone within your group cancels, whatever the reason, unfortunately we can’t offer a refund. However, we can provide an invoice for insurance purposes should they have a suitable policy. Or better still, if they can find someone to take their place, we can arrange a name transfer free of charge.
BEFORE YOU GO ON YOUR WEEKEND

Please provide us with full names prior to the party along with any room shares if you have booked accommodation with us. This will ensure that your group activities run as smoothly as possible.

FEEDBACK FROM YOUR EVENT

Should you encounter a problem whilst on an event, please take it up with the supplier at the time to allow them the opportunity to resolve any queries.
If you are unable to resolve the matter, the group leader on behalf of the group should contact us within seven days of your return in writing. We will conduct a full investigation, simply bear with us for fifteen working days whilst we liaise with our suppliers, usually we are much quicker than this!

OTHER INFORMATION

In the unlikely event that you have to pay for an activity or for entrance to a venue booked and paid in advance through Red Cactus Events, then simply collect a receipt and send it to us in order for us to investigate.

PRIVACY POLICY

We only pass on your group’s names and contact details onto the suppliers relevant to your booking so that they can contact you regarding the event. All other information you provide us with is private and will stay that way.

Please note that the group leader is responsible for ensuring that the group is aware of our full Terms and Conditions.