01235 330133

Booking FAQs

HOW DO I BOOK?

We simply require a non-refundable £50 deposit to book your event.

The remaining balance is due between 14 and 35 days before your event (depending on activities booked).

All payments made within 35 days are non-refundable.

All payments MUST be complete, either online or via telephone.

We CANNOT accept payment on the day for any of our events.

 

 

WHAT IF I DON’T KNOW EXACT NUMBERS WHEN I WANT TO BOOK?

Exact numbers are required two weeks before your event when your final payment is due. Until then an estimate is fine, and can be increased or decreased.

Providing your group size meets the minimum group size requirement of 10 we can progress with your event.

 

CAN EACH GROUP MEMBER PAY INDIVIDUALLY?

Yes, if you want group members to pay on-line individually to save the hassle of collecting the money yourself then just add £1 per person to your per person price.

 

CAN I MOVE MY EVENT TO A DIFFERENT DAY OR TIME?

If you are within 35 days of your booked event, we cannot alter your event date or time.

If your event date is over 35 days away, we may be able to move your event.

Please note there may be a charge for the cost of the venue if it is already paid for and is non-transferable.

 

WHAT HAPPENS IF I WISH TO CANCEL MY EVENT?

Our cancellation period covers up until 35 days prior to your event.

At this stage you can cancel your event but you will lose your £50 deposit.

Groups who cancel who have opted for individual payments will incur an admin charge of £5 per person when a refund is requested.

 

Any cancellations made within 35 days of your event are non-refundable.